Returns & Refunds Policy
1. Overview
Updated November 10th, 2025
Welcome to SquareBokz.
This Returns & Refunds Policy outlines the terms under which refunds, exchanges, or returns are handled for digital products sold through our platform.
Because SquareBokz distributes non-tangible, digital goods, our policy differs from that of physical product retailers. Please read this document carefully before making a purchase.
By completing a purchase on SquareBokz.com, you acknowledge and agree to the terms described herein.
2. Nature of Digital Products
All products offered by SquareBokz are delivered digitally through electronic download or secure access link.
Once the digital product has been downloaded, accessed, or otherwise delivered, it is considered fully consumed and non-returnable.
This policy is in line with international consumer protection laws governing digital goods, including:
The EU Consumer Rights Directive (2011/83/EU), which allows merchants to deny refunds for digital content once delivery has begun with the consumer’s consent.
The U.S. Federal Trade Commission (FTC) guidelines, which recognize that digital content is not subject to the same return requirements as physical goods.
3. Refund Eligibility
SquareBokz does not offer refunds or exchanges once a digital product has been:
Successfully downloaded or accessed; or
Delivered to the email address or account provided by the customer at checkout.
However, SquareBokz may, at its sole discretion, provide refunds or replacements in exceptional cases such as:
Accidental duplicate purchases.
Technical failure on the SquareBokz platform preventing access or download.
Proven unauthorized transactions or payment errors.
All refund requests are subject to verification by the SquareBokz Support Team.
4. Technical Issues and Support Resolution
If you experience any issues with downloading, accessing, or using your digital product:
Contact SquareBokz Support at support@squarebokz.com within 7 calendar days of purchase.
Provide your order number, transaction ID, and a clear description of the problem.
Our technical team will investigate and assist you in restoring access or re-sending your product if needed.
SquareBokz will only consider refund requests after all reasonable support measures have been attempted and verified unsuccessful.
5. Chargebacks and Payment Disputes
Initiating a chargeback or payment dispute after receiving and downloading a digital product from SquareBokz constitutes a violation of this policy.
Upon successful digital delivery:
The contract of sale between the customer and SquareBokz is considered fulfilled.
Evidence of file delivery, download logs, and customer access timestamps may be used to dispute any chargeback claim.
By purchasing through SquareBokz, you authorize the company to present proof of delivery to payment processors or financial institutions to resolve any disputes in accordance with this policy.
6. Consumer Rights and Legal Compliance
SquareBokz fully complies with applicable digital content consumer laws, including but not limited to:
The EU Consumer Rights Directive (2011/83/EU)
The UK Consumer Contracts Regulations (2013)
The U.S. Federal Trade Commission Digital Commerce Guidelines
By confirming your purchase, you expressly acknowledge that:
Delivery of digital content begins immediately after payment is completed.
You waive your statutory right to withdraw from the purchase once the download or access process has begun.
7. Errors, Mispricing, or Platform Failures
If a digital product was mistakenly priced, incorrectly listed, or technically corrupted at the time of purchase:
SquareBokz reserves the right to correct, replace, or refund the product at its discretion.
Any refund in such cases will be processed using the same payment method used for the original transaction.
8. Contact Information
For all return, refund, or access-related inquiries, please contact:
SquareBokz Customer Support
Email: support@squarebokz.com
Website: www.squarebokz.com
9. Acceptance of This Policy
By purchasing and downloading digital content from SquareBokz, you confirm that you have read, understood, and agreed to this Digital Product Returns & Refunds Policy.
You also confirm that you are aware no refunds are available once access or download has occurred, except under the limited circumstances described above.